123Stores, Inc - New York, New York

Chels G.

Buyers Beware!! I do not know what kind of reputation this company is trying to achieve but from my stand point as well as several other people in these reviews, their reputation SUCKS!!! I placed an order on eBay for what I thought was a headboard. Within less than 2 hours of placing the order I canceled it, due to the fine print stating the item was the foot board only. The seller got my cancellation request and acknowledge it. Told me the order would be canceled and to be checking my email for a confirmation of the cancellation.I even called them and they assured me the order would be canceled. Next day they ship it. Of course I was upset and contacted them yet again. I told them I was going to contact the shipper and refuse the delivery. They said do not do that because if you do you will be be able to be refunded. So I waited and when it came in I printed out the prepaid shipping label and took it to the post office to return it. Only to find out the package is too big and USPS cannot accept it. So I contact both the shipper and eBay. The shipper proceeds to tell me this is buyers remorse and I am responsible for the return shipping. WHAT!! I canceled the order long before it was even shipped!! So screw dealing with 123Stores. I am now only dealing with eBay. eBay gave them 5 days to make this right and if they do not send me a return shipping label I will be refunded my money and keeping the item. Whatever you do, look at reviews before buying from any store, I know I will be from now on!!

RDF T.

AVOID This company is selling mis-described goods through online retailers. The buyer doesn't know the problem until the product arrives - then this company expects the buyer to pay the cost to send back their incorrectly described product. Many will not send back because the cost to ship it is more than the refund. This company operates a SCAM. Avoid at all costs!

Tammy M.

Worst customer service ever! I would give a zero but that wasn’t an option. I ordered online and then cancelled order. FIVE days after cancellation request was made order was sent anyway. When I contacted customer service, rep Kevin claims they never received cancellation request. He tries to get me to keep item at a reduced price, suggesting I give it to someone as a gift. I decline and request a prepaid shipping label so I can send item back. NOPE! Again suggests I keep item at a reduced price to give as a gift. All correspondence was done electronically so I sent him a copy of cancellation request but was told that was “only a screenshot” and doesn’t prove they got the request. Funny they got ALL correspondence EXCEPT cancellation order?!? Finally gave up and paid shipping costs to send item back. Will NEVER buy from this company again!!!

Joy S.

I was sent the wrong weight plates for my home gym. When I tried to contact this company, I discovered that the number listed on their packing slip isn't even theirs. It belongs to another company that they are not associated with in any way. I had to Google their number just to talk to someone.

When I did talk to their customer service representative, I was told that I would need to pay shipping, plus handling fees, and a 15 percent restocking fee, for the wrong weights they sent!

After explaining that I would be contacting the BBB if they refused to correct their mistake, the customer service representative explained that they would only pay shipping and handling for part of the incorrect order, but I would still need to pay the restocking fee!!!

Needless to say, I ended up contacting the BBB (Better Business Bureau) about this company, who then tried to state they did send another set of correct weights and did not charge the shipping or restocking fees for the incorrect weights.

I ended up contacting the BBB again for their response because this company lied to cover their mistake.

I had to buy a set of weights from a brand name company instead, who also went above and beyond after hearing my story by offering me a full refund on shipping and handling of the incorrect weights from 123stores, inc.

I do not reccomend this company ever!

Dawei K.

123Stores, Avoid this seller at all cost. Very very dishonest seller. I have filed complain through Amazon as well, Don't understand how Amazon would allow this kind of merchant to do business. I should have google them on BBB before even placing the order.
I have ordered BESTAR Pro-Linea L-Desk through 123Stores early December 2016, and after a little over month a unknown carrier company called me and said they are delivering my order on such date and someone has to be home. I said OK. On the delivery date the trucker called me and told me he couldn't find my address. I gave him very specific instructions and he still got lost so I stayed on the phone with him for over 30 minutes giving him turn by turn instructions. Upon arrival trucker told me seller only paid for curb drop off so he cant drop it on my front porch. I have bought most of my furniture online and all of the seller using well know carriers had drop the package in front of porch with no issues. Well, I told the driver that's fine since it was your company policy.
The boxes were big and heavy and if all dropped on the curb it will block half of the road and might cause traffic jam for my neighbors. So I rushed in my house to get my dolly and as I came out of my front door I saw truck driver dropping the package from the loading bed without even lowering the lift gate. The sound of the big heavy package hitting the ground was loud and unpleasant.
I immediately told the driver to stop unloading and take the package back. Long story short after back and forth he finally did. I informed the seller right away of what happened and the reason I refused the shipment.
After month of waiting I finally got my refund which was $400.00 short!!! I called the seller and seller simply told me that was restocking and return fee, and refuse to refund me no mater what. The customer repo also told me they received the package I refused and it was in good condition. So they just pocketed my $400 restocking fee while relisting the package I returned on Amazon. What a way to make money! Maybe that's why they only hire small shady carriers. The more customer returns their orders the better profit 123Stores will have.

Jorge R.

Don't waste your time trying to contact the seller they will never answer i called Amazon.com that this company is a rip-off they are helping me with this process. I got some furniture and it was damaged they expect you to pay to return it mind you my package is heavy so its gonna be pricey meaning my refund wouldn't even be like getting a full refund. I'm sorry but this company is just setting a bad example for themselves no way am I going to pay to return something that I received damaged never again will i do business with them. Stores 123, you all are scammers your quick to take customers money and don't even care how you ship out our equipment cant believe Amazon is still doing business with you all i will be getting my full refund with or without you not answering my calls im taking things into action no one is going to rip me off.

S2 P.

I have never experienced poorer customer service. They listed an item on Amazon with a deceptive photo - showing a different item than the one they had for sale. After I got the wrong item and wanted to return they said I had to pay for shipping and 15 percent restocking fee. I talked to the customer service and the management and they gave me a run around and were very dishonest. The item that they sent me was overpriced (as opposed to the item I thought I ordered). I do not recommend buying from this company. They are dishonest and have poor customer service.

Megan A.

Never before have I received such terrible customer service in my life. I have been waiting over a month for customer service to return my multitudinous calls and emails about a damaged product. I received the most damaged package I have ever seen, and my desk was broken before I even opened the package. Do NOT ever deal with this company it is a waste of time and money. Victor from customer service is disrespectful, rude, and condescending. This terrible experience has also unfortunately tainted my relationship with Sears. If I could give them less than 1 star I would.