Power Ecommerce - Alpharetta, Georgia

iamAzmara

Charges you $150 a month just for you to NEVERRRRRR get a phone call from IT if you any questions !!!! Yes they will answer the phone and transfer you to Gary who will send you to voice mail and NEVER get back to you! Extremely unprofessional and Unresponsive, dont even waste your time or money, there are cheaper platforms that are WAYYYY more helpful and easier to manage! BTW once you sign up, you cant close your account, only IT can and YOU CANT EVEN GET HIM ON THE PHONE

Larry Goldstein

I owned an Ink and Toner business and found Power eCommerce on the web. After evaluating three e-commerce solutions, I chose Power eCommerce based on pricing, feature set and the appearance of a company responsive to customer needs.

My experience was frustrating. Besides never delivering a payment API which was promised several times (see chronology of communications), Gary Katz is one of the most UNPROFESSIONAL people I have come across in over 30 years in business. Gary is an emotional, combative, win at all costs businessman. I recommend not doing business with him.

When I canceled the software service due to non performance, Gary would not refund my payments. He insisted a workaround which would expose customer credit card information to my employees was acceptable, despite promising the API required by my Merchant Services vendor would be delivered.

I used my credit card dispute process and was refunded past charges, despite Gary's vendor protest. Here are the major points I presented in my dispute case:

The vendor’s web site included support of the Network Merchants (NMI) payment gateway for automated credit card processing when I first engaged in October 2015.

The API was found not to be “enabled” and several implementation dates were promised and missed. Apologies for delays were issued and a solution was proposed by the vendor which is NOT SECURE, as manual entry of customer credit card information is required.

This credit card dispute should be decided in my favor because the attached documentation shows a pattern of changing time commitments made by Power Ecommerce and then ultimately stating a non secure workaround solution is an acceptable rationale for charging for promised services which were never delivered in their software application.

Chronology of events:

I learned of Power Ecommerce from their web site in October 2015.

The Merchant Services company used for my business requires the Network Merchants (NMI) payment gateway which was shown as a supported Payment Gateway

Screen shot is attached a documentation of claimed support in the Power Ecommerce solution
12/29/15 – the first time I requested help with the Payment Gateway
I could not find detail on the fields which needed input to setup the gateway
3/29/16 – XXXXXX Merchant Services spoke to Power Ecommerce and was told the API would be implemented in 4 days
Copy of the email is attached
4/7/16 – email from Gary Katz at Power Ecommerce requesting my account credentials to test the NMI gateway
THIS IS THE CRITICAL POINT OF MY DISPUTE – COMMITMENT WAS MADE FOR THE NMI PAYMENT GATEWAY
Power Ecommerce later states they will not implement the gateway, all the while I am paying a monthly fee for the solution
4/27/16 – I sent an email to Power Ecommerce requesting a status on the payment gateway. XXXXXX Merchant Services stated
“The gateway operates with Network Merchants (NMI). Last we discussed, your developer was supposed to be adding NMI support to that drop down menu.”
5/5/16 – Power Ecommerce states there will not be a new API added until they update the Admin portion of their application.
Power Ecommerce suggests using a “Virtual Terminal” which means hand entering an online customer’s credit card information for processing.
THIS IS NOT ACCEPTABLE – A SECURITY RISK IS ESTABLISHED WITH MANUAL ENTRY BY EMPLOYEES OF MY BUSIENSS. I WAS PROMISED A SEAMLESS PROCESS WITH NO CUSTOMER CREDIT CARD INFORMATION KNOWN TO ANY PERSON
5/6/16 – Power Ecommerce states the API was promised
Copy of the email is attached
6/6/16 – Power Ecommerce state the API will be ready after June 15th
Copy of email is attached
6/24/16 – Notice the business has been sold and request to place the account on hold or CANCEL THE ACCOUNT IMMEDIATELY WITH NO FURTHER PAYMENTS
Copy of email is attached

I lost time implementing an eCommerce solution using Power e-Commerce. I also experienced poor customer service and unprofessional behavior from Gary Katz.

Shoper prime

Do not trust this company specially Gary Katz the most unprofessional person you would ever do business with! He had a very bad attitude, temper less and would not assist you on your needs...

rex montenegro

This company has the worst customer service. Do not waste your time and money and most of all save your self a stress...